Payment will appear as Synthesis Plant Store on your credit card - We only ship to the billing address associated with card, if this is different we require id verification for your protection, you can email it to us after your purchase or we will reach out. Orders usually ship during the week within 1 to 3 days excluding weekends and holidays or for any reason a delay happens, a tracking number will be sent once the order is shipped. Multiple Orders are shipped together. Is your shipping address correctly inputted?